Customer Success Account Manager

We are a well-funded Series A startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics.

Ambi Robotics builds and operates production AI-powered robotic systems that run 24/7 in customer environments across the USA.

We are rebuilding our Customer Success function and seeking an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure our customers unlock maximum value from their robotic deployments. You’ll own our most important customer relationships today while shaping how the function operates as the team grows.

The Customer Success Account Manager will report to the COO and work closely with our Operations, Sales, Engineering, and Product teams. The ideal candidate has 3–5 years of experience in Customer Success, Technical Account Management, or a comparable client-facing role, a track record managing enterprise or Fortune 500 accounts, and genuine enthusiasm for rebuilding and scaling a Customer Success function.

In this role you will:

You are a good fit if you have:

In addition to competitive compensation, we offer benefits such as:

• Health, dental, and vision insurance
• 401k with 5% matching by Ambi
• Equity ownership
• Unlimited PTO
• Partial WFH
• Free parking on site at HQ
• Access to a full gym at HQ
• Free lunches 2x per week

PLEASE NOTE:

• All applications must be submitted online for equitable review. We do not accept or review submissions sent via email, including to individual team members or engineers. This policy ensures a fair and streamlined process for everyone.

FOR RECRUITERS:

• This position is direct-hire only; unsolicited resumes from recruiters will not be considered and may result in a fee waiver.

Ambi Robotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

Disclaimers

Ambi Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.